Questions, answered

Can't find what you need? Email support@cluxid.com.

Getting started

What is Mohalla?

Mohalla is a social app built around live rooms. Each mohalla is a lane of rooms where people chat, talk on voice, play games like Ludo and Trivia, and watch YouTube together in the theatre.

Is Mohalla on iPhone?

Not yet. The iPhone app is coming soon to the App Store. For now you can get Mohalla on Android from Google Play.

Is Mohalla free?

Yes. Rooms, chat, voice and games are free. Coins and VIP are optional and are bought through Google Play inside the app.

Rooms and games

Which games can I play?

Ludo for up to four players, with bots filling any empty seats, plus Snake, Trivia and Word chain for the whole room.

How do I talk on voice?

Join the room's voice chat to listen in. When you want to talk, ask for a speaker spot. The room admin decides who gets on the mic.

How does the theatre work?

In a theatre room, everyone watches the same YouTube video in sync while the chat keeps going. Add videos to the queue and they play one after another.

Can I have my own mohalla?

Yes, with VIP. You get your own mohalla with rooms you name, lock and control. A locked room only lets in the people you allow.

Coins, VIP and payments

How do I get coins?

Claim a free daily reward each day you log in. New accounts can start claiming after 48 hours. You can also buy coins in the store inside the app. Daily reward coins can't be sent as gifts; gifting uses purchased coins.

What does VIP include?
  • Your own mohalla, with rooms you name, lock and control.
  • Games you can start for everyone in your room.
  • Badges and frames that stand out on your profile and in rooms.
  • Your own chat colours and avatar style.
I paid but didn't get my coins or VIP. What do I do?

In the app, go to Settings, then Help, and tap Retry a payment. Mohalla checks with Google Play and adds anything that went through.

Still missing? Email support@cluxid.com with your Google Play order number.

Can I buy coins or VIP on this website?

Not right now. Web purchases are paused, so please buy through Google Play in the app.

Privacy and safety

How do I block or report someone?

Open their profile and use the menu to block or report them. You can also report posts and comments. Blocked people are listed in Settings, Account and privacy, where you can unblock them.

Can I control who messages me?

Yes. In Settings, Account and privacy, choose who can message you. You can also make your account private so only your friends see your posts, badges and frames.

How do I delete my account?

Go to Settings, Account and privacy, and tap Delete account. Your account is deleted after 7 days. Log back in before then if you change your mind.

After that, your profile, coins, VIP, badges and frames are gone for good. Messages you sent stay, shown as from "Deleted user". Any mute or ban on your account stays in place if you sign up again.

Where can I read the privacy policy and terms?

Read the privacy policy and the terms of service.